Shipping policy

At Wearellas, we aim to make shipping information clear and easy to understand. This Shipping Policy explains how orders are processed, shipped, and delivered to customers in the United States.

Shipping Destination

We currently ship orders to customers within the United States.

Orders are fulfilled through our third-party fulfillment partners. Depending on product availability and the customer's shipping destination, an order may be fulfilled from a fulfillment center in the United States.

Order Processing

Order Cut-Off Time: 5:00 PM Pacific Time (Los Angeles)

Handling Time: 1–3 business days

Orders are processed Monday through Friday, excluding US holidays.

The handling time is the time required to process your order before it is handed over to the shipping carrier.

Orders placed after the daily cut-off time will generally be processed on the next business day.

Shipping Time

Estimated Transit Time: 7–12 business days

Estimated Total Delivery Time: 8–15 business days

The estimated total delivery time includes both order processing and shipping transit time.

Please note that delivery estimates are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, customs or other circumstances outside our control.

Shipping Cost

We offer a flat-rate shipping fee of $4.99 for orders shipped within the United States.

Any applicable taxes or other charges that are displayed during checkout will be shown before you complete your purchase.

Order Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take some time to become active after the shipment has been handed to the carrier.

You can use the tracking information provided to monitor the progress of your shipment.

Delivery Delays

While we work to provide the estimated delivery timeframe above, unexpected delays can occasionally occur.

Possible causes of delays include:

  • Carrier delays

  • Severe weather

  • Holidays and peak shopping periods

  • Incorrect or incomplete shipping information

  • Other circumstances outside our control

If your order appears to be significantly delayed, please contact our customer support team and we will help you check the latest available shipping information.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate when placing your order.

If you notice that you entered an incorrect address, contact us as soon as possible at support@wearellas.com.

We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Lost or Damaged Packages

If your package appears to be lost, damaged, or has not arrived within a reasonable period after the expected delivery timeframe, please contact us at support@wearellas.com.

Our team will review the available tracking information and assist you with the next steps.

For damaged packages, please contact us as soon as possible after delivery and provide photographs or other relevant information when requested.

Questions About Shipping

If you have any questions about shipping, delivery times, or your order, you can contact our customer support team:

Email: support@wearellas.com
Phone: +1 (626) 657-4680
Live Chat: Available on our website — our team typically responds within 1 hour during support hours.

We’re happy to help with any questions about your order or delivery.