Returns & Refunds Policy

At Wearellas, we want you to feel confident when shopping with us. If you are not satisfied with your purchase or need to report an issue with your order, this policy explains when a return or refund may be available and how to request one.

30-Day Return Period

We accept eligible return requests within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

• Be unworn and unused

• Be unwashed

• Have the original tags attached

• Be in its original condition

• Include the original packaging when applicable

Items that do not meet these requirements may not be eligible for a return or refund.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order number and, when requested, clear photographs or other relevant information showing the issue.

Our customer support team will review the information and provide the appropriate next steps.

How to Request a Return

Before sending any item back, please contact our customer support team to request a return.

You can reach us through:

Email: support@wearellas.com
Phone: +1 (626) 657-4680
Live Chat: Available on our website — our team typically responds within 1 hour during support hours.

When contacting us, please provide:

• Your order number

• The item you would like to return

• The reason for the return

• Photos or other relevant information when applicable

Once your return request has been reviewed and approved, our support team will provide the applicable return instructions and return address.

Please do not send a return to a warehouse or fulfillment address shown on our website without first receiving return instructions from our support team.

Return Shipping

For returns that are not related to a damaged, defective, or incorrect item, the customer may be responsible for the return shipping cost.

If you received a damaged, defective, or incorrect item, please contact us before returning it. We will review the issue and provide the appropriate instructions.

Return Inspection

Once your return is received, the item may be inspected to confirm that it meets the return requirements described in this policy.

If the returned item meets the requirements, the applicable refund or exchange will be processed.

If the item does not meet the return requirements, we may be unable to accept the return.

Refunds

Once an eligible return has been received and reviewed, an approved refund will be issued to the original payment method.

We aim to process approved refunds within 10 business days after the returned item has been received and reviewed.

After we issue the refund, the time required for the funds to appear in your account may vary depending on your bank or payment provider.

Exchanges

If you would like to exchange an eligible item for another size or variation, please contact our support team.

Exchange availability depends on product availability when your request is processed.

If the requested replacement is unavailable, we may provide another applicable resolution, including a refund where appropriate.

Items That May Not Be Eligible for Return

A return may not be accepted if the item:

• Has been worn, washed, or used

• Is missing its original tags

• Is damaged after delivery as a result of customer use

• Is returned after the 30-day return period

• Is not in its original condition

• Otherwise fails to meet the return requirements described in this policy

Any applicable product-specific return restrictions will be communicated where relevant.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

Because orders may enter processing shortly after purchase, we cannot guarantee that a cancellation request can be completed before processing or shipment begins.

If your order has already been processed or shipped, this Returns & Refunds Policy may apply instead.

Questions About Returns or Refunds

If you have any questions about this policy or need assistance with a return or refund, please contact us:

Email: support@wearellas.com
Phone: +1 (626) 657-4680
Live Chat: Available on our website — our team typically responds within 1 hour during support hours.

We're here to help make the returns and refunds process as clear and straightforward as possible.