Frequently Asked Questions
Welcome to the Wearellas FAQ. Below you’ll find answers to common questions about our products, orders, payments, shipping, returns, refunds, and customer support.
1. What is Wearellas?
Wearellas is an online store offering a selection of women's fashion and lifestyle products.
We aim to provide customers with a convenient online shopping experience, clear product information, transparent pricing, and responsive customer support.
2. How can I place an order?
To place an order, browse our products, select the item and available options you want, add the product to your shopping cart, and proceed to checkout.
Enter your shipping and payment information, review your order details, and complete your purchase.
You will receive an order confirmation after your order has been successfully submitted.
3. What payment methods do you accept?
We accept the payment methods displayed and available at checkout.
Available payment options may vary depending on your location and the payment provider.
The available payment methods and total amount payable will be displayed before you complete your purchase.
4. When will my order be processed?
Orders are processed Monday through Friday.
Our daily order cutoff time is:
12:00 AM — Pacific Standard Time (GMT-08:00), Los Angeles
Orders are processed according to the time they are received in relation to the applicable cutoff time.
5. How long does delivery take?
Our estimated total delivery timeframe is:
8–15 business days
Delivery estimates may vary depending on order processing, carrier operations, public holidays, weather, customs processing, transportation conditions, and other circumstances outside our control.
The stated timeframe is an estimate and is not a guaranteed delivery date.
6. How much does shipping cost?
Our standard shipping option is:
$4.99 flat rate
The applicable shipping cost will be displayed during checkout before you complete your purchase.
7. Will I receive tracking information?
Yes. Once your order has been shipped, we will send a shipping confirmation email to the email address provided during checkout.
When tracking information is available, the email will include the relevant tracking number or tracking link.
Please note that tracking information may take some time to become active after the carrier receives and scans the package.
8. Can I change my shipping address after placing an order?
If you notice an error in your shipping address, please contact us as soon as possible.
We will make reasonable efforts to assist with address changes, but we cannot guarantee that an address can be changed once an order has entered processing, fulfillment, or shipment.
Customers are responsible for providing accurate and complete shipping information during checkout.
9. What is your return policy?
We offer a 30-day return period for eligible products.
The return period begins on the date your order is delivered.
Returned items generally need to be unused, unworn, unwashed, in their original condition, and meet the other requirements outlined in our Return & Refund Policy.
10. Do you accept defective or damaged products?
Yes. We accept eligible products that arrive damaged, defective, or incorrect.
If you receive a damaged or defective product, please contact us within 7 days of delivery and provide your order number, a description of the issue, and clear photos of the product.
Please keep the original product and packaging until our support team has reviewed your claim.
11. How do I request a return?
Before sending an item back, contact our customer support team at:
Please provide your:
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Full name
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Order number
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Email address used for the order
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Item you would like to return
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Reason for the return
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Photos, if the item is damaged or defective
Please do not send a return to our business address unless our support team specifically instructs you to do so.
12. Who pays for return shipping?
For eligible returns that are not related to a defective, damaged, or incorrect item, the customer is generally responsible for the return shipping cost.
If you receive an incorrect, damaged, or defective product, please contact us before returning it so we can review the issue and provide appropriate instructions.
13. How long does a refund take?
Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds are generally processed within 5–10 business days after the return has been inspected and approved.
After we issue the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
14. How will I receive my refund?
Approved refunds are generally issued to the original payment method used to place the order.
Your payment provider or financial institution may require additional processing time before the refund appears in your account.
15. Can I exchange an item?
We may offer exchanges for eligible items, subject to product availability.
If you would like to request an exchange, contact us at:
Please include your order number and the item you would like to exchange.
16. Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests, but cancellation cannot be guaranteed once an order has entered processing, fulfillment, or shipment.
If an order can no longer be cancelled, you may request a return after delivery if the order qualifies under our Return & Refund Policy.
17. What should I do if I received the wrong product?
If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.
Email us at:
Please include your order number and clear photos of the item you received.
Do not return the item until our support team provides return instructions.
18. What should I do if my package is delayed?
If your package is taking longer than expected, first check the tracking information provided in your shipping confirmation email.
Delivery may occasionally be delayed due to carrier operations, weather, public holidays, customs processing, transportation disruptions, or other circumstances outside our control.
If you believe your package is significantly delayed or has not arrived within the expected delivery timeframe, contact our customer support team for assistance.
19. What should I do if my tracking says delivered but I cannot find my package?
If tracking shows that your package has been delivered but you cannot locate it, first check with household members, neighbors, building management, or the designated delivery location.
If you still cannot locate the package, please contact our customer support team with your order number and tracking information so we can assist with the next steps.
20. How can I contact Wearellas?
You can contact our customer support team through:
Email: support@wearellas.com
Phone: +1 626 657 4680
We also offer Live Chat through our website.
Our live chat team typically responds within 1 hour during our support hours.
21. What are your customer support hours?
Our customer support hours are:
Monday – Friday
9:00 AM – 6:00 PM
Response times may be longer outside our regular support hours, on weekends, and on holidays.
22. Where is Wearellas located?
Our business information is:
Wearellas
458 Lisa Sq APT 512
Virginia Beach, VA 23454
United States
23. Where can I find your store policies?
You can review our website policies for additional information about your purchase:
We recommend reviewing the applicable policy before placing an order if you have questions about shipping, returns, payments, refunds, or privacy.
24. How can I contact you about an existing order?
For the fastest assistance with an existing order, please provide:
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Your order number
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Email address used during checkout
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A brief description of your question or issue
You can contact us at:
Our support team will review your request and assist you as soon as possible.
Customer Support
Wearellas
458 Lisa Sq APT 512
Virginia Beach, VA 23454
United States
Email: support@wearellas.com
Phone: +1 626 657 4680
Support Hours: Monday–Friday, 9:00 AM–6:00 PM
We appreciate your choosing Wearellas and are here to help make your shopping experience clear, convenient, and straightforward.