Return & Refunds

Last Updated: September 25, 2026

At Wearellas, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the terms outlined below.

Please review this policy carefully before requesting a return or refund.

1. Return Eligibility

We accept eligible returns within 30 days of the date your order is delivered.

To qualify for a return, the item must:

• Be returned within 30 days of delivery

• Be unused and unworn

• Be unwashed and free from damage caused by use

• Be in its original condition

• Have all original tags and labels attached, where applicable

• Include the original packaging when reasonably possible

• Not show signs of wear, washing, alteration, or misuse

Items that do not meet these requirements may be refused or may not qualify for a refund.

Certain products may have additional return requirements. If specific return conditions apply to a product, those conditions will be communicated on the applicable product page or during the return process.

2. How to Request a Return

Before sending an item back, please contact our customer support team to request return instructions.

To start a return, email:

support@wearellas.com

Please include:

• Your full name

• Order number

• Email address used to place the order

• Item(s) you would like to return

• Reason for the return

• Photos, if the item is damaged or defective

Please do not send a return to the business address listed on our website unless our support team specifically instructs you to do so. We will provide the appropriate return instructions after reviewing your request.

Unauthorized returns may cause delays in processing.

3. Return Approval

After receiving your return request, our support team will review the information provided and determine whether the item is eligible for return.

If your return is approved, we will provide instructions regarding where and how to send the item.

The return must be shipped according to the instructions provided by our support team.

4. Return Shipping Costs

Unless an item is received damaged, defective, or incorrect, the customer is generally responsible for the cost of return shipping.

Original shipping charges are generally non-refundable unless the return is related to an error on our part, such as receiving an incorrect, damaged, or defective item.

If you receive an incorrect, damaged, or defective product, please contact us before returning the item so that we can review the issue and provide appropriate instructions.

5. Return Inspection

Once we receive your returned item, it will be inspected to confirm that it meets the return requirements described in this policy.

The inspection may include checking:

• Product condition

• Signs of use or wear

• Tags and labels

• Original packaging, where applicable

• Damage or alterations

• Whether the returned item matches the original order

A return that does not meet the eligibility requirements may be rejected or may qualify for a reduced refund where applicable.

6. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved or rejected.

If your return is approved, the applicable refund will be issued to the original payment method used to place the order.

Approved refunds are generally processed within 5–10 business days after the return has been inspected and approved.

After we issue the refund, the time required for the funds to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

Wearellas does not control the processing time of your financial institution.

7. Refund Amount

For an approved return, the refund will generally cover the eligible purchase amount for the returned item.

Original shipping charges are generally non-refundable unless the return is due to an error attributable to Wearellas, such as an incorrect, damaged, or defective item.

Any applicable refund deductions will be communicated during the return process where applicable.

8. Exchanges

We may offer exchanges for eligible items, subject to product availability.

If you would like to exchange an item for a different size, color, or eligible variation, please contact us at:

support@wearellas.com

Please provide your order number and the item you would like to exchange.

If the requested replacement is unavailable, we may offer an alternative resolution, such as a refund for the eligible item.

9. Damaged or Defective Items

If your order arrives damaged, defective, or substantially different from what you ordered, please contact us within 7 days of delivery.

To help us investigate the issue, please provide:

• Your order number

• A description of the problem

• Clear photos of the item

• Photos of the packaging, if the shipping package was damaged

Please keep the original packaging and item until we have reviewed your claim.

We will review the information provided and, where appropriate, provide instructions for a replacement, return, or refund.

10. Incorrect Items

If you receive an item that is different from the item you ordered, please contact us within 7 days of delivery at:

support@wearellas.com

Please include your order number and clear photos of the item received.

Do not return the item until our support team provides return instructions.

11. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect:

• Gift cards

• Final-sale items

• Items specifically identified as non-returnable on the product page

• Items that have been worn, washed, altered, or damaged after delivery

• Items returned without the required tags or labels, where applicable

• Items returned after the 30-day return period

For hygiene, safety, or product-specific reasons, certain products may have additional restrictions. Any applicable restrictions will be communicated on the relevant product page or before purchase.

12. Sale and Discounted Items

Sale or discounted products may be subject to specific return conditions.

Unless otherwise stated on the product page, eligible sale items may be returned under the same general return requirements described in this policy.

Items clearly identified as Final Sale are not eligible for return or refund except where required by applicable law or when the item arrives damaged, defective, or incorrect.

13. Late Return Requests

Return requests must be submitted within 30 days of delivery.

Returns requested after this period may not be accepted.

If you believe there are exceptional circumstances affecting your ability to submit a return request within the stated period, please contact our support team as soon as possible so we can review the situation.

14. Lost or Undelivered Returns

Customers are responsible for ensuring that approved returns are shipped using the return instructions provided by Wearellas.

We recommend using a shipping service that provides tracking and retaining your shipping receipt until the return has been successfully received and processed.

Wearellas cannot be responsible for a return package that is lost in transit before it reaches us.

15. Refund Not Received

If your refund has been approved and you have not received it within the expected timeframe, please first check your bank or payment account.

You may also contact your card issuer or payment provider, as posting times can vary.

If you still cannot locate the refund, contact us at support@wearellas.com with your order number and refund details so we can assist.

16. Cancellation Requests

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests, but cancellation cannot be guaranteed once an order has entered processing, fulfillment, or shipment.

If an order can no longer be cancelled, you may request a return after delivery if the order qualifies under this Returns & Refund Policy.

17. Applicable Rights

This policy describes our standard return and refund procedures and does not limit any rights you may have under applicable consumer protection laws.

Where applicable law provides a customer with rights that are different from or greater than those described in this policy, those legal rights will continue to apply.

18. Contact Us

If you have questions about returns, refunds, exchanges, damaged products, or any other order-related matter, please contact us.

Wearellas
458 Lisa Sq APT 512
Virginia Beach, VA 23454
United States

Email: support@wearellas.com
Phone: +1 626 657 4680

Support Hours: Monday–Friday, 9:00 AM–6:00 PM

We will make reasonable efforts to respond to customer inquiries during our stated support hours.

Quick Return Summary

Please note: Refund processing times may vary after a refund is issued depending on your bank, card issuer, or payment provider.